SMILE Lapel Pin

SEE

MEMORABLE

IMPRESS

LISTEN

ELEVATE

Coach and guide your Crew Members, ensure they are consistently demonstrating SMILE behaviors, day in and day out, to Own the Moment and deliver exceptional customer experiences.

AWARD SMILE PINS WHEN:

Don’t award the pin and certificate for one extraordinary moment, award it when extraordinary hospitality becomes their new standard!

 Makes “Owning the Moment” a habit, not the exception.

 Receives regular customer compliments and positive recognition.

 Takes initiative without being asked- acting proactively.

 Models hospitality behaviors that influence fellow crew members.

 Represents the hospitality culture you want to emulate.

 Protects food quality, accuracy and overall customer experience through proactive action.